According to Art. 37 of the Civil Code of the Russian Federation, a dog is an object of human property rights, and therefore its actions completely fall within the scope of his responsibility. This situation is quite logical and justified, because the pet’s behavior largely depends on the intentions and commitment of the owner. Aggression, noise and waste products of “smaller friends” should not cause inconvenience to others, violating their rights to a comfortable and safe life. Therefore, for carelessness and inability to timely assess an uncontrollable situation, the “dog owner” must be punished in the form of administrative or even criminal liability. And the most suitable tool here will be a complaint sent to the right addressee.

Rospotrebnadzor

One of the main tasks of the service is to monitor compliance with the sanitary and epidemiological well-being of the population. Therefore, if a dog is a potential source of danger due to improper care, a concerned citizen can notify Rospotrebnadzor about this.

Violations of sanitary and epidemiological well-being include:

• poor condition of the animal (obvious signs of parasite infection, extremely unkempt, neglected appearance);
• the presence of a dangerous disease (rabies, toxoplasmosis, ringworm, leptospirosis and others);
• increased level of noise produced by the dog.

The first instance for complaints to Rospotrebnadzor is its territorial bodies. Each subject of the Russian Federation has an Office of Supervision Service in the field of consumer rights protection and human well-being. You can view their postal addresses and official web pages at https://www.rospotrebnadzor.ru/region/structure/str_uprav.php.

A complaint about illegal actions of dog owners can be sent to:

1. Personally. With a pre-prepared written appeal, you can appear at the address of the territorial authority in accordance with the work schedule of competent specialists or a public reception (information can be found on the official websites of the Departments).
2. By mail. It is preferable to send a complaint by registered mail with acknowledgment of delivery to the addressee - this way the sender will be sure that the letter has arrived at its intended destination and will know exactly the date from which the period allotted by law for consideration of citizens' appeals is calculated*.

* - in accordance with the provisions of Federal Law No. 59-FZ, the period for consideration of applications by competent government agencies is 30 days from the date of registration.

The applicants note that Rospotrebnadzor rarely responds to such requests. But you need to try this option to combat irresponsible “dog owners,” especially since it is very simple to do, and an integrated approach significantly increases the chances of a successful resolution of the problem.

You can also try to resolve the issue through a higher authority - the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. To do this, you need to visit the public reception of the central office on days when employees of the competent department are organizing work there.

Helpful information:

1. You can get an appointment with specialists from the Department of Sanitary Surveillance on Tuesdays, from 13:00 to 16:00, with employees of the Department of Epidemiological Surveillance - on Fridays, from 10:00 to 13:00.
2. Address of the Federal Service: Moscow, Vadkovsky Lane, building 18, buildings 5 ​​and 7.
3. Any information you are interested in can be obtained by calling: +7 (499) 973-26-90.

Writing Requirements

A written complaint is presented on paper, handwritten or printed. The main requirement for this item is legibility and accuracy. Moreover, this concerns not only the characteristics of the applicant’s handwriting, but also the quality of the printed characters - they should not be vague or indistinct. The presence of foreign elements on paper that make it difficult to read the text is grounds for rejecting the application.

The content of the application must be clearly structured and contain all the necessary information about the problem:

• The introductory part is the full official name of the government agency (Federal Service for Supervision of Consumer Rights Protection and Human Welfare or Service Administration in a separate constituent entity of the Russian Federation), full name of the applicant, his contact address, telephone number.
• The main part is the essence of the offense and the purpose of the appeal, important clarifying circumstances, proposals for solving the problem.

The complaint is signed by the person on whose behalf it was drawn up. The filing date must also be indicated.

When writing the essence of the complaint, it is important to adhere to the rules of business correspondence. Politeness, correctness and thoroughness are the main requirements for its content. Threats, aggressive and offensive statements, and obscene language are obstacles to considering the complaint on its merits.

Electronic reception

A service for electronic submission of appeals operates on the basis of the official web portals of Rospotrebnadzor (central office and territorial bodies). It is the same for all service structures and is located at https://petition.rospotrebnadzor.ru/petition/. If the complaint is submitted to the Department in the subject, you just need to select the appropriate value in the line “Which department of Rospotrebnadzor should the appeal be sent to?”

Before submitting a complaint, the applicant will need to determine the expected outcome of its consideration.

If the purpose of the application is to organize an on-site inspection that assesses the presence and degree of threat to life, human health and the state of the environment, the user must follow the link https://petition.rospotrebnadzor.ru/petition/oper_auth_need/. In this case, authorization occurs through the identification and authentication system of the ESIA, and in particular through the State Services portal, where the applicant must create a confirmed account with entered personal data.

If the complaint is of an informational nature or does not contain a requirement to conduct an unscheduled inspection, a simplified electronic form is suitable for filing it - https://petition.rospotrebnadzor.ru/petition/oper_msg_create/. To gain access to creating a request, no authorization is required here - just enter the necessary information about yourself in the appropriate fields of the form.

The window for filling in both cases looks identical.

Only when logging in through the Unified identification and authentication system (USIA), some data will be entered automatically.

If your neighbor is keeping his dog improperly

If you notice that your neighbor does not intend to keep the dog in normal conditions and it barks for this reason, then you can report the fact of improper care of the dog to an organization that deals with animal abuse. Visit it if:

• the dog does not have enough food and drink, it looks emaciated,
• there are signs of beatings,
• the animal lives in the yard of the house in extreme weather,
• you see a threat to the life and health of the dog.

If you are right, the animal will be taken from the owner, and you will get rid of the noise. But in the Russian Federation they rarely resort to this practice. Much more often, representatives of the organization conduct a conversation with the owner of the animal and limit themselves to this.

An effective method is a collective complaint. Most likely, the dog is not only disturbing you, and your neighbors will support you. When accepting statements from several people, law enforcement officers are more likely to take action.

Another option to deal with the dog owner is to file a claim in small claims court. For this trial, you need to prepare, because you need to prove that the noise makes your stay impossible. You need to go through the following steps before going to trial.

• Talk to the owner to show the court that you tried your best. Determine the amount you are applying for.
• Collect evidence - video, photo, audio recordings, witness statements. Contact a certified service to measure the noise.

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If the court takes your side, you will receive compensation. Most likely small.

Self-government body in the housing and communal services sector

A complaint about the occurrence of circumstances that impede comfortable living in an apartment building or private cottage community can be sent to the Management Company or HOA. The person authorized to represent the organization is obliged to respond to the violation if the HOA Charter or the agreement between the residents and the management company stipulate the following responsibilities:

• to ensure and maintain sanitary and epidemiological standards of housing;
• to respect the rights of homeowners to silence, rest and safe pastime in the territory of responsibility of the self-government body.

His competence includes a preventive conversation with the offender and, in case of failure, assistance in solving the problem by contacting the internal affairs bodies and other authorized authorities.

The complaint is drawn up in simple written form, in accordance with the general principles for drawing up appeals, which are given as recommendations for writing an application to Rospotrebnadzor.

Russian Federation legislation

In Russia there is no unified legislative framework regarding the observance of peace and quiet by animal owners. Regional authorities independently determine the types of noise that are prohibited at a particular time. There is a direct ban on barking and howling in the legislation of the Arkhangelsk and Samara regions. In the Murmansk region, refer to the law “On Administrative Offenses” if a dog may bark in the middle of the night. For night noise in this region, the violator will have to pay 3-5 thousand rubles. If your region does not have a specific law against barking dogs, then use the Quiet Law.

Dog barking is classified as impulse noise. According to sanitary standards SN 2.2.4/2.1.8.562-96, which regulate noise levels:

• from 7 a.m. to 11 p.m., permissible values ​​are set at 40-55 dB,
• from 23 pm to 7 am - 30-45 dB.

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The dog may bark, howl and whine in excess of these limits. Their violation entails the imposition of an administrative fine of 500-1000 rubles (Article 6.3 of the Code of Administrative Offenses of the Russian Federation) for each confirmed violation. If your neighbors dog is howling, you can contact Rospotrebnadzor. According to Article 23.13 of the Code of Administrative Offenses of the Russian Federation, the owner of the dog can be held administratively liable. But there is a possibility of difficulties arising, since this service may delay the verification. You can order a noise examination from an accredited organization, fill out an application and, together with the result of the examination, submit it to Rospotrebnadzor.

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Federal Service for Veterinary and Phytosanitary Surveillance

In cases where the appearance and behavior of a dog clearly indicates the presence of a disease that is potentially dangerous to humans or other animals, and the owner stubbornly does not want to notice this, a complaint is filed with Rosselkhoznadzor. Notification should first be sent to the local veterinary authority.

If a complaint is ignored or refused to be considered on its merits, it makes sense to contact higher structural units: the territorial Office of Rosselkhoznadzor, and then the central office.

Contacts of state veterinary inspections can be found in the Rosselkhoznadzor Offices. Each of them has an official website, which provides contact information for territorial inspections, and missing information can always be clarified by phone.

To find the portals of territorial departments, you need to go to the main website of Rosselkhoznadzor https://www.fsvps.ru and select the appropriate specifications in the line under the name of the body. Or follow the email address: https://www.fsvps.ru/fsvps/contacts.

The complaint is submitted in accordance with the regulations of the Technical Regulations: during a personal visit to the supervisory authority or by mail.

The central office of the service, in turn, offers 3 ways to file a complaint:

1. By mail - 107139, Moscow, Orlikov Lane, 1/11.
2. To email
3. Through the virtual reception - https://www.fsvps.ru/fsvps/ereception/addComplaint.html. It is proposed to fill out a simple form with a minimum of contact information.

Police

Interaction with internal affairs bodies (complaint to the police) begins with an appeal to his local commissioner.

You can make a statement like this:

Or like this (pay attention to the “header” of the appeal):

But it is better to try to find out the full name of the owner of the problem pet, his residential address and indicate the information received in the application. This way, the district police officer will have a better chance of identifying the offender and conducting an educational conversation with him on the topic of administrative and criminal liability on the basis of Art. 1079 Civil Code, Art. 6.3 Code of Administrative Offenses and Art. 118 of the Criminal Code of the Russian Federation.

Inaction by local police officers in this case is also not uncommon, so a determined citizen needs to be prepared to file a complaint against the dog owner with the Ministry of Internal Affairs.

It is important to remember that even an act of attack by an unpredictable animal that has not yet been committed does not define it as groundless. According to paragraph 1 of Art. 1065 of the Civil Code of the Russian Federation, “The danger of causing harm in the future may be the basis for a claim to prohibit activities that create such a danger.” However, if the police consider this complaint to have no legislative basis, the applicant can safely reclassify himself as a plaintiff and begin legal proceedings not only against “dog arbitrariness,” but also against the inaction of police officers.

Prosecutor's office

Before going to civil court, it is recommended to appeal all violations noticed in the course of resolving the problem in the prosecutor's office. The state oversight body for compliance with the law, if it does not bring the violator to administrative responsibility, will conduct a preliminary inspection and forward the case to the court, monitoring and protesting the judge’s unlawful decisions.

It is better to send such a complaint in writing to the address of the nearest prosecutor's office. You can find out the territorial network subordinate to the Prosecutor General's Office of the Russian Federation through its official website:

1. Follow the link https://www.genproc.gov.ru/contacts/map/?DISTR=&SUBJ= indicate the district and subject of the Russian Federation.
2. From the list of prosecutor's offices found by the search system, select the one you need and go to its official portal.
3. The website of the subject's prosecutor's office must contain a section "Territorial prosecutor's offices" or "Structure", which contains a list of local branches with their contact details.

Structure and content of the complaint:

• Introductory part (“header”) - name of the territorial body and address, full name of the applicant, residence and email address (if available), current telephone number.
• The motivation part is a description of the offense.
• The pleading part is the essence of the applicant’s request.
• Attachments - a list of documents attached to the complaint.
• Signature and date.

Statement of claim to court

If all of the above measures do not have an effect, you should go to court. The statement of claim states:

• plaintiffs' data;
• information about the authority to which the application is submitted;
• the most detailed description of the situation with references to legislation;
• requirement to take measures to protect the interests of plaintiffs;
• date and signature.

All collected documentary evidence must be attached to the application.

It is worth considering that during the first trial the court will not evict the unscrupulous neighbor, but will oblige him to eliminate violations of the rights of other residents. If the citizen does not comply with the order, another proceeding with a demand for eviction should be initiated.

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Court

The statement of claim is filed with the district court at the defendant’s place of residence. Such an appeal is drawn up in the same way as an application to the prosecutor's office, only the introductory part, in addition to information about the plaintiff, contains the name of the court, information about the defendant and the interested party (if any). In the petition part, you can indicate not only a request to stop the offense, but also compensation for causing physical and/or moral harm.

An important component of documentary support of a claim is evidence. In a case against a dog owner, this may include eyewitness accounts (neighbors or passers-by), video recordings of violations, medical certificates confirming the most horrifying cause of action - personal injury.

sample letter of complaint about a dog

Rostelecom is the largest telecom operator in Russia.

The company provides telephony, digital television and Internet services on the basis of an agreement concluded with the subscriber. If the quality of service provision does not meet the level specified in the contract, the client has the right to file a complaint and claim a recalculation of funds for the entire period of problems, in accordance with the Law “On the Protection of Consumer Rights”. complaints about the work of the technical support service - unlawful refusal to troubleshoot problems or deliberately delaying the process, imposition of services, carrying out unscheduled work; Important!

The maximum period for consideration of an application is 60 days.

If after two months the subscriber’s problem has not been resolved, you should file a complaint about the service with government authorities. The subscriber also has the right to file a claim in court demanding compensation for material losses caused by inadequate quality of services and compensation for moral damage. To correctly compose a letter, you should follow the rules of business correspondence: present information correctly and structured, avoid profanity and abbreviations.

Legal advice! It is better to prepare the paper in two copies and leave it at the company office during a personal visit.

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Thus, you will have a copy of the document with an acceptance mark in your hands. Capital branch of PJSC Rostelecom - 115172, Russian Federation, Moscow, st.

Goncharnaya, 30, tel. (for subscriber claims); tel. (Common department).

Consequences for the violator

Depending on the severity of the offense, the dog owner faces the following measures:

• fine;
• forced labor;
• short-term arrest;
• seizure of a dog;
• imprisonment.

Attention! The dog is also protected from cruelty (Article 245 of the Criminal Code of the Russian Federation). Any lynching is criminally punishable. For a crime against an animal, a person faces a hefty fine, correctional labor for 1–2 years, or imprisonment from 6 to 24 months. Therefore, it is recommended to seek compliance with your rights exclusively within the framework of the law.

The legislative framework

The grounds and procedure for appealing unlawful actions or inactions of dog owners are regulated by the following legislative acts:

1. Federal Law “On the Sanitary and Epidemiological Welfare of the Population” dated March 30, 1999 N 52.
2. Decree of the Government of the Russian Federation of June 19, 1994 N 706 “On approval of the regulations on state veterinary supervision in the Russian Federation.”
3. Law of the Russian Federation of May 14, 1993 N 4979-1 “On Veterinary Medicine”
4. “Criminal Code of the Russian Federation” dated June 13, 1996 N 63.
5. “Code of the Russian Federation on Administrative Offenses” dated December 30, 2001 N 195.
6. “Civil Procedure Code of the Russian Federation” dated November 14, 2002 N 138.
7. “Civil Code of the Russian Federation (Part One)” dated November 30, 1994 N 51.