In any type of professional activity related to citizens’ requests, the position of dispatcher occupies a special place. It is he who ensures the normal functioning of the responsible service of the enterprise, coordinates the actions of the working personnel and selects the most suitable business schedule. However, in order to perform his tasks, the dispatcher must have knowledge and skills that will help him correctly navigate his daily activities.
The publication examines the profession of a dispatcher using the housing and communal services service as an example, reflects the main features of work in this area, and also examines the requirements and instructions that an employee in a management organization must meet. If you are also interested in the job description of a dispatcher for the housing and communal services emergency dispatch service, we advise you to read the information presented below.
Features of the work of an emergency dispatch service operator
Before you find out the job requirements and responsibilities of a dispatch service employee, you need to familiarize yourself with the key features of this profession. The employee holding the presented position ensures coordination of the actions of repair teams, is responsible for timely response to incoming calls from the public and ensures the coordinated work of the entire team.
The manager draws up an optimal work schedule for repair teams to ensure the efficient operation of the management organization, and also notifies the population about ongoing activities for the planned shutdown of water, gas and electricity. The work schedule of the dispatcher himself in each management company is different: in some places he works every other day, in others he works in 12-hour shifts. In any case, the emergency dispatch service operates around the clock, as do its employees.
Job description of Emergency Housing and Utilities Service Master
1.5.
During the period of temporary absence of the head of the emergency dispatch service, his duties are assigned to [fill in as necessary], who bears full responsibility for their high-quality and timely execution. 1.3. A person who has a higher education and work experience in engineering and technical positions in the area of the organization's activity for at least [value] years or secondary specialized education and work experience in engineering and technical positions in the area of activity of the organization for at least [ meaning] years.
Responsibilities in the management company
The emergency service must be constantly ready to answer calls and quickly make decisions, therefore special attention is paid to the duties of the dispatcher in the management company. The main tasks that a manager performs at his workplace include the following:
- The employee must respond to incoming calls from the public in a timely manner. At the same time, he is obliged to provide the most detailed and reliable information about the current situation, if he is informed about it
- If an application has been received from residents with requirements for carrying out types of emergency or repair work, the dispatch service employee is obliged to inform employees of public utility enterprises about this
- In order to save labor resources, many management companies charge the dispatcher with the preparation of documentation, for example, statements of pressure testing of utility networks
- Recording all requests from citizens regarding the quality of services provided and monitoring their implementation
- Transfer of information about violations of living conditions to the control service
- Informing workers who transmit information to the population about planned shutdowns of gas, water and electricity
- Transfer of information about performed actions to responsible persons
- Checking and monitoring the timeliness of pipe flushing before the start of the new heating season
All records are kept by a specialist either in a paper application journal or in an electronic journal of a specialized accounting program. This is an important aspect of an employee’s activity, because Subsequently, the quality of preparation of the annual report on the work done at home depends on the correctness of maintaining such records. In case of proceedings with the State Housing Property Inspectorate or the prosecutor's office, the dates of filing applications can play a significant role and protect the company from fines.
Also, in addition to the main tasks presented above, the employee must undergo a number of mandatory briefings before starting work. Before taking up a position, it is recommended to check the compliance of working conditions with established standards.
Job description of an ads dispatcher in the gas industry. Novorossiysk
Number of employees 100 people 2400 people 8 Total: 20.8 Conclusion: The GC enterprise belongs to the second group.
Topic: Organization of operation of gas facilities in the city.
1.3 Determination of the number of leading engineering and technical workers and employees Guided by the “Standard standards for the number of engineers and employees of gas enterprises”, determine the number of leading engineers according to the assignment: number of employees - 400 people; length of the underground gas pipeline - 495 km; number of gasified apartments - 80,000. The calculation is made in table 3.
Table 3 Determination of the number of management engineering and technical workers Item number IndicatorsExecutive functionsStandards of number, peopleNumber of people1-1-1Number of employees 400 peopleGeneral production management4,251-1-2Number of employees 400 peoplePlanning and organization of labor4,351-1-5Number of employees 400 peopleAccounting and financing 7.271-1-10 Gas pipeline length 495 km Operational management of underground gas pipelines 8.081-1-11 Number of gasified apartments 80,000 Operational management for VDGO 9.7101-1-8 Scope of work of the second group Operational management of ADS 8.081-2-6 Cost of fixed assets Maintenance 3.24 Total: 47 people .4 Determination of the number of emergency dispatch service personnel
Responsibility of the specialist
The activities of the emergency service are always associated with various dangerous situations; therefore, each employee has his own degree of responsibility for the quality of performance of job duties. The manager in this case is responsible in the following situations:
- When transmitting false information to citizens seeking help
- When false orders are given to housing and communal services employees
- The manager is responsible for illegal acts
- In the event that the dispatcher’s actions resulted in material damage to the organization
Job description of Emergency Housing and Utilities Service Master
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The emergency service dispatcher has the right: 3.1. Demand from your immediate supervisor assistance in the performance of official duties and the exercise of rights. 3. 2. Get acquainted with the draft decisions of the general director of Beta LLC. concerning the activities of the emergency service. 3. 3. Submit proposals on issues of your activities for consideration by your immediate supervisor. Including raising questions about improving their work, improving organizational and technical working conditions, increasing wages, paying overtime work in accordance with the legislation and regulations governing the wage system for employees of Beta LLC. 3. 4. Receive from employees of Beta LLC the information necessary to conduct its activities.
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Requirements for the specialty
Since the dispatcher position carries a high degree of responsibility, special requirements apply to employees. The basic knowledge required to carry out the work and complete assigned tasks includes the following:
- Understanding the sequence and complexity of repair work
- Understanding time frames when planning the work of field teams
- Condition and characteristics of the housing stock managed by a specific dispatcher
- The employee must know exactly how housing services are provided to the population
- Methods and methods for quickly responding and transmitting information about incidents on site
- Methods of communicating information to citizens about the timing of repair work and restoring the supply of gas, water and electricity during their planned shutdown
- Basic knowledge in the field of office work will be useful in drawing up various acts and documents when performing work
- Basic safety regulations when performing repair work
Job description of emergency service dispatcher 2012
3 - rules and regulations of labor protection and safety, industrial sanitation and fire safety. I.5. During the dispatcher’s absence (business trips, illness, vacation, etc.), his duties are performed by an employee appointed in the prescribed manner, who acquires the appropriate rights and is responsible for failure to perform or properly perform the duties assigned to him in connection with the replacement. II. Job responsibilities. The emergency dispatch service manager performs the following duties: 2.1. monitors the operational situation in the serviced housing stock, collects and processes established dispatch information on the state of operation of the serviced housing stock and its engineering equipment, provides the population living in the housing stock with utilities and transfers it to the responsible officials of the emergency dispatch service maintains an operational log of the emergency dispatch service produces receiving written and oral applications and appeals from the population living in the serviced housing estate, entering them into the dispatcher’s operational log, 2.5. responds to requests from residents about the timing of eliminating the reasons that caused complaints and requests, and on other issues related to the maintenance of the housing stock, the provision of paid utility services to the population. wtu forwards requests and appeals from residents, messages from the dispatching services of contractor organizations to the masters of the emergency dispatch service for processing and to the responsible persons, 2.7. exercises control over the processing of applications, complaints, appeals and taking measures..» ^xrv -:
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2 I. General position The dispatcher of the emergency dispatch service belongs to the category of specialists, is hired and dismissed by order of the director of the enterprise. A person with technical education and work experience in housing and communal services enterprises for at least one year is appointed to the position of dispatcher. ;. The dispatcher is guided in his activities by: - the charter of the organization - this job description 1.4. The dispatcher must know; — legislative and regulatory legal acts, administrative and regulatory materials on issues of production planning for the operational management of housing organizations; — organization of production planning and dispatching — specialization of emergency dispatch service units and production connections between them. — plan and diagrams of objects of the serviced territory; — technology for providing housing and communal services; — compliance standards for housing and communal services; - organization of repair work and maintenance of residential buildings - technology of repair work - standards for services for the operation and repair of housing for the population - procedure for notifying responsible officials of deviations in the normal operation of engineering communications - procedure for interaction with emergency repair units - emergency phone numbers (ambulance aid, police, fire, rescue services, etc.) - time standards for scheduled preventive repairs of residential buildings
