The light in the entrance is not on: where can I complain?

In the twenty-first century, the vast majority of people live in an apartment building. This is convenient, since high-rise buildings save space for buildings. Living in an apartment is quite comfortable and many people choose it. However, with all the visible advantages, there are also disadvantages. Due to the presence of property that is located in a public space - an entrance, many residents often have the question of who changes the light bulbs in the entrance.

Important! According to the legislation of the Russian Federation, the public utility service bears responsibility for the good condition of public buildings, including the lack of light. That is, the management company (MC) must undertake the services of replacing burnt-out lighting sources in a residential building.

However, often, in order to save time, residents of an apartment building, namely neighbors in the hallways, agree among themselves, and if the lamps burn out, they take on the responsibility of screwing in the lamps themselves, on a first-come, first-served basis. There are both pros and cons to this situation. The advantages are saving time on calling and complaining and waiting for action from the management company. The main disadvantage is the human factor - one of the neighbors may not change the faulty lamps. An additional disadvantage is extraordinary expenses for new lighting devices, because a fee is charged for lighting in the entrance, regardless of who replaces the light bulbs.

Law

Requirements for the maintenance and maintenance of the common home area are collected in Government Decree No. 49 of August 2006.

Paragraph 11 of this resolution states that the maintenance and servicing of home power supply systems and electrical equipment is the responsibility of public utilities.

Why is there no light in the entrance?

If there is no light in the entrance or on the staircases, then there are several reasons contributing to its absence:

The lamp is in poor condition.
The light bulb has burned out.
The wiring is burnt out or there is a short circuit.
The switch is faulty.
Carrying out repair and restoration work by electrical network employees.
Emergency situation at the station.
There is a fault in the switchboard.

If the light does not come on, you need to contact the management organization. Finding out the causes on your own and trying to eliminate them is not only prohibited by law, but also dangerous to life and health.

ATTENTION! If apartment owners timely and fully reimburse the cost of utilities, they have the right to use them in full.

The light in the entrance is not on, who should I call?

Why is there no light and what to do? At whose expense is the replacement or repair carried out? Replacement deadlines. It is not a fact that the lamp has burned out if it does not shine.

After all, in addition to it, there is also the lamp itself, and the wiring, and the switch where there is a possibility of failure.

What could have happened? All these problems should be solved by an electrician from the organization that is responsible for the electrical system of your home, but who to call? The answer is simple - to the management company or to the HOA.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please use the online consultant form on the right or call the numbers provided on the website. It's fast and free!

Who is responsible for where to call to change the light bulb on a lamp post (yard of an apartment building)?
The light in the entrance is not on: who should change the light bulbs and how often
If there is no light in the entrance, where to go in case of a blackout?
If there is no light in the entrance, where to go in case of a blackout?
Who should change the light bulbs in the entrance of an apartment building?
Who changes the light bulbs in the entrance?

Who is responsible for where to call to change the light bulb on a lamp post (yard of an apartment building)?

A more detailed list of services required for management companies can be found in the Government Decree of Management of your apartment building, by law, is any building in which we carry out more than one apartment through special organizations.

As a rule, for simplicity, management companies will further use the abbreviation UK, less often HOA. Between each apartment owner or tenant via social networks.

Even if you didn’t sign anything, which is most likely the case, the agreement still exists. Under the terms of this agreement, you are obliged to pay the company, and it is obliged to maintain the common property of the house, which is used for the needs of more than one apartment: pipes, electrical wiring, landing, roof, etc.

A service such as entrance lighting is the responsibility of the management company. Residents, as a rule, cannot independently determine the cause of the incident. Therefore, the first steps for all cases will be the same - call and report a breakdown.

To answer it, carefully study the management receipt. By law, the management company must eliminate technical faults in an apartment building. To do this, she either must have her own craftsmen or have an agreement with the emergency service.

The telephone number of the management company master or at least the reception and the emergency service telephone number must be written on the receipt. The management company is obliged to do this. If you don’t know the telephone number of the repairman or the emergency service, try to at least call the reception desk of the management company, or call the emergency services you know and find out if they are servicing your home.

This is where your first actions end; further development of the situation depends on the actions of your management company. In a good way, she should figure it out on her own and fix the problem. What to do if this does not happen - read on. We usually pay for electricity twice. Once for electricity spent in your apartment, the second for electricity used for general house needs.

In different regions, the process of collecting ODN for general household needs is organized differently. Somewhere they pay directly to Energosbyt for the light in the entrance. This method does not fully comply with the law.

But there are ways to make it look more or less decent, and companies use them.

It is enough that there is at least one tenant who has paid the bills under ODN for the management company or Energosbyt to be obliged to provide energy supply.

Each resident has their own relationship with the management company or energy company. If a person pays, he must receive the paid service. Neighbors not paying on time is a problem for Energosbyt or the Management Company, but not for the residents. What happens next with energy is already a problem for the management company. The absence of light in the entrance for technical reasons contradicts all three criteria.

If, after calling the management company or the emergency service, work to eliminate the malfunction has not begun, residents have 3 options for further action. Where can I complain about the management company if it neglects its duties? You should not count on the Housing Inspectorate or Rospotrebnadzor to solve your problem.

The prosecutor may be intimidated by the Criminal Code, but all further actions will also be forced to go through the court. Even if you are absolutely sure that it will lead nowhere. Do it anyway, we’ll tell you why a little later.

From the point of view of the law, a collective complaint has no advantages over a single one. But you shouldn’t discount the psychological factor, and if you have the opportunity to file a collective appeal, do it.

Your request must be confirmed somehow, otherwise it will be useless.

There are two effective methods to do this:. In the text of your complaint or application, you must state the circumstances of the problem that has arisen, what you know and ask for repair work to be carried out.

After filing a complaint, wait at least 1 week, preferably 2, and if there is no response, move on to the next step. The final authority in a dispute with public utilities will always be the court. Don't be afraid to use this method. That's all.

Practice shows that such disputes almost always end successfully for the consumer.

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Bankruptcy of individuals If debts Debt restructuring. Passport Birth certificate Other. If there is no light in the entrance, where to go in case of a blackout? in housing. Where to begin? Where to call? If the lack of light is explained by non-payment Usually we pay for light twice.

How to achieve your goal and what to do if things don’t work out well? Contact the Criminal Code; File a complaint with the supervisory authorities; Go to court.

There are two effective methods to do this: The best option is to bring the application in 2 copies to the reception office of the Criminal Code and ask that on the second copy you need to keep it and put a mark of receipt, this can be a stamp or a handwritten inscription, the main thing is that there is a signature and date; The second method is less effective.

You may send your complaint by registered mail with return receipt requested. Court The final authority in a dispute with public utilities will always be the court. Firstly, the trial is not as long as many people imagine.

Taking into account a possible appeal - up to 4 months, although usually everything happens faster.

But as a result, you will be able to thoroughly teach a careless management company a lesson; usually such an inoculation lasts a long time; Secondly, you will recover all expenses incurred from the management company.

The number of your court district can be found on the website of the district court in your region. This document provides you with additional privileges. For example, you do not have to pay a state fee when going to court. In court, you will need to confirm the fact that there is no light in the entrance. To do this, it is better to draw up an act.

Sign this act by at least 3 residents of the house. It is better if you first invite your management company to sign the act. The plaintiff in this category of cases can enlist a reliable ally.

Based on your written application, Rospotrebnadzor specialists will draw up a report. You can also ask the court to summon a representative of the department to the meeting; in court, he will be on your side.

Remember, we recommended that you contact the Criminal Code with a statement.

Now we will tell you why this is necessary. If he does not do this, the court imposes a fine on the seller in our case. So, according to the law, this fine does not go to the treasury of the Russian Federation, but personally to the injured party, that is, to you.

It is important to understand that a fine may be collected in your favor not for the lack of light, but for the fact that the management company did not correct the malfunction voluntarily. More reading. Important information User Agreement Reviews and suggestions Site map Subscribe to news Sell your story about receiving benefits Privacy Policy.

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If there is no light in the entrance, where to go in case of a blackout?

As a rule, for simplicity, management companies will further use the abbreviation UK, less often HOA. Between each apartment owner or tenant via social networks. Even if you didn’t sign anything, which is most likely the case, the agreement still exists.

Under the terms of this agreement, you are obliged to pay the company, and it is obliged to maintain the common property of the house, which is used for the needs of more than one apartment: pipes, electrical wiring, landing, roof, etc. Such a service as entrance lighting is the responsibility of the management company.

Residents, as a rule, cannot independently determine the cause of the incident.

If there is no light in the entrance, where to go in case of a blackout?

Many cars spend the night under that same pole, the light is not on, who to call to change the light bulb on the pole, who is responsible for this. Who answers where to call to change a light bulb on a lamp post in the courtyard of an apartment building? Kim Jong-un [K] 12 months ago. . Who should I call to change the sand in the sandbox, in the courtyard of a multi-story building, who is responsible for them?

No one will be surprised by the darkness in the stairwells and the absence or breakdown of lighting fixtures in the entrances.

Who changes the light bulbs in the entrance?

Where to go if the light in the entrance does not work? Many people do not know where to find the number to call when there is no light at the entrance. Usually replacing the lighting lamp in the entrance of a residential building.

Source: https://medecine4u.ru/byudzhetnoe-pravo/ne-gorit-lampa-v-podezde-komu-zvonit.php

Who should change

If the management organization includes the cost of maintaining electrical networks in payment for utility services, it must fully carry out a complex of repair and restoration work. The purchase and replacement of light bulbs is included in the list of these activities.

The task of utility services is not only to change light bulbs in a timely manner, but also to fix them properly and also to cover them with shields. Management organizations take advantage of the fact that many residents do not know what to do if there is no light, or who to call.

However, in accordance with the housing code, utility services do not have the right to shirk their duties even if residents have outstanding debts. The Housing Code states that the tasks of the management organization include creating safe and comfortable living conditions in apartment buildings.

In accordance with this, the rights of residents, sanitary standards and requirements, as well as fire safety must be observed:

reliability and safety;
safety of common household property;
accessibility to the use of common household goods;
respect for the rights of property owners;
maintaining equipment and communications in working order.

In accordance with the above measures, the entrance must be constantly illuminated. If suddenly, due to poor lighting or lack thereof, any of the citizens or the property of the residents suffers, the responsibility will fully fall on the management organization.

Who should change the light bulbs in the entrance of an apartment building? 2020

No one will be surprised by the darkness in the stairwells and the absence or breakdown of lighting fixtures in the entrances. This problem becomes especially relevant in winter, when even during the day it is not always light enough.

It is important for residents to know how to deal with such problems and where to turn.

Many citizens simply do not think about who should change the light bulbs in the entrance.

They strive to improve everyday life, including in the hallways. But at the same time, residents of multi-storey buildings often do not want to spend a lot of time fighting with management companies.

So they simply change the bulbs themselves or insert them when they are not there. Sometimes this is done by residents of only one apartment, sometimes neighbors agree and change the light bulbs one by one.

In any case, such actions are not justified. Do not forget that tenants contribute funds for the maintenance of common property every month when paying utility bills.

As part of this service, the management company or HOA is obliged to:

carry out periodic scheduled inspections and eliminate minor lighting problems (including replacing burnt out light bulbs);
Troubleshoot minor electrical faults.

Troubleshooting lighting problems is the responsibility of management companies and homeowners associations.

Therefore, if there is no light in the stairwells, you should feel free to call these organizations.

Residents can submit an application for repair work by telephone, through a communication system with a dispatcher, or by contacting them in person.

Many people do not know where to find the number to call when there is no light at the entrance. Typically, utility bills indicate the telephone number of the dispatcher or emergency service. In addition, such information can be placed on stands at the entrance.

Homeowners' associations respond to residents' complaints faster than management companies, which manage a huge number of houses. In any case, on the day the application is received it must be considered. The next day, the organization to which the request was sent to eliminate the lighting faults is obliged to take measures to eliminate it.

Often, as a result of the inspection, it becomes clear that it will not be possible to quickly eliminate the malfunction. There may be several reasons for this: lack of required parts, the need for lengthy and complex repairs.

In such situations, the management company or homeowners association must inform the applicant about the progress of troubleshooting.

If the reason for the lack of lighting in the staircases is a burnt out light bulb or minor malfunctions, the management company usually solves the problems quite quickly.

However, there are often cases when you have to call repeatedly, and in response to a request about the lack of light, the tenant hears that it is impossible to fix the problem.

In this case, the following circumstances are most often cited:

technical wiring faults;
failure to pay a debt to an energy company.

It is important to understand that even in these situations, the management company is obliged to take all measures to restore lighting.

The organization servicing the house is obliged to eliminate various types of technical faults independently. The power supply company only supplies electricity to the home itself. All problems with wiring and other faults inside it fall on the shoulders of the management company.

Therefore, such an explanation for the lack of coverage is not legitimate.

The second reason given is also incorrect. Criminal codes can refer to a large number of debtors. But, most likely, it was she who did not transfer the necessary money to Energosbyt.

Residents should know: even if only one tenant regularly pays the bills, there should be light in the entrance. After all, for his money he has the right to receive a quality service. The fight against debtors does not concern him at all. This is only a problem for the management company.

Companies providing services to apartment buildings are required to record information about received applications. In addition, they must monitor how and within what time frame they were executed.

One calendar week is allotted for the complete elimination of faults in the light supply at the sites. Often, tenants have to call the management company several times, but this causes no more light in the entrance.

Residents should be aware that the service organization may be subject to administrative liability for improper fulfillment of its obligations.

Therefore, if an application remains without consideration for a long time, you should complain to the supervisory authorities.

Most tenants do not know where to file a complaint. Control over the management company is carried out by the State Housing Inspectorate. You can also file a complaint with Rospotrebnadzor.

The sequence of actions is as follows:

make an application;
send it to the supervisory authorities personally or by registered mail;
the law allows one month for consideration of a complaint;
Within one and a half months, utility services are required to correct the comments.

If even after contacting the supervision organization there is no light in the entrances, you can safely sue the Criminal Code. It would be a good idea to file a statement with the prosecutor’s office.

Replacing a lighting lamp in the entrance of a residential building on Butyrskaya Street, 6.

Residents of the building should know that in accordance with Article 161 of the Housing Code, the Management Company must provide tenants with favorable and safe living conditions.

If there is no light at the entrance, this requirement is violated. Everyone understands that when making your way in the dark, you can easily trip and fall. The result can be quite serious injury.

Residents who find themselves in this situation have the right to sue. If it is proven that applications have been repeatedly submitted to restore lighting in the stairwells, which have remained unanswered, the tenant will be able to receive compensation for the damage caused to him.

Repeated failure to fulfill duties may result in revocation of the management company's license. True, in order to achieve this, you should regularly submit requests for work.

In addition, one must complain about the inaction of the Criminal Code. After all, a license is revoked only if there is evidence of improper performance of duties on the part of the Russian Railways.

It would be useful to know that the Code of Administrative Offenses provides for liability for improper fulfillment of obligations for the maintenance of apartment buildings:

a fine of 4-5 thousand rubles may be imposed on guilty officials;
for the management company or HOA itself - 40-50 thousand rubles.

Every tenant should know that the requirement of organizations servicing an apartment building to change light bulbs by tenants is illegal.

Moreover, management companies and homeowners associations must take all measures to ensure proper lighting in entrances. If they don't do this, they face a fine.

Also, if a tenant is injured due to lack of light, the management company will be responsible. But you shouldn’t wait for such an unfavorable outcome.

Residents should better monitor the activities of service companies and complain about them in a timely manner.

Do not forget that when paying for utilities, the tenant has every right to receive them in the proper quantity and quality.

In accordance with the provisions of Article 161 of the Housing Code of the Russian Federation, the management of an apartment building must ensure favorable and safe living conditions for citizens, proper maintenance of common property in an apartment building, resolving issues regarding the use of said property, as well as the provision of utilities to citizens living in such a building.

What is included in the concept of “favorable and safe conditions”?

Proper maintenance of the common property of the owners of premises in an apartment building must be carried out in accordance with the requirements of the legislation of the Russian Federation, including ensuring the sanitary and epidemiological well-being of the population, technical regulation, fire safety, protection of consumer rights, ensuring:

1) compliance with the requirements for the reliability and safety of an apartment building;

2) safety of life and health of citizens, property of individuals, property of legal entities, state and municipal property;

3) availability of use of premises and other property included in the common property of the owners of premises in an apartment building;

4) compliance with the rights and legitimate interests of the owners of premises in an apartment building, as well as other persons;

5) constant readiness of utilities, metering devices and other equipment.

The management company is responsible to the tenant of the house who is injured!

The management company is responsible to the owners of premises in an apartment building for the provision of all services and (or) performance of work that ensure the proper maintenance of the common property in this building. And the quality of these services must comply with the requirements of technical regulations and rules established by the government of the Russian Federation for the maintenance of common property in an apartment building. The provision of utilities depends on the level of improvement of a given house. Their quality must also meet the requirements of the rules established by the government of the Russian Federation for the provision, suspension and limitation of the provision of utility services to owners and users of premises in multi-apartment residential buildings.

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What if the requirements of the Russian government are not met by the management company?

In accordance with the Decree of the Government of the Russian Federation of August 13, 2006 No. 491 “On approval of the rules for the maintenance of common property in an apartment building and the rules for changing the amount of fees for the maintenance and repair of residential premises in the case of the provision of services and performance of work on the management, maintenance and repair of common property in apartment building of inadequate quality and (or) with interruptions exceeding the established duration,” management organizations and persons providing services and performing work in the direct management of an apartment building are responsible to the owners of the premises for violation of their obligations and are responsible for the proper maintenance of common property in accordance with legislation of the Russian Federation and the agreement.

The maintenance of common property in an apartment building includes:

In addition to the inspection of common property, which ensures timely identification of non-compliance of the condition of common property with the requirements of the legislation of the Russian Federation, as well as threats to life safety and health, the maintenance of lighting in common areas.

When there is no light in the entrance

According to the letter of the Ministry of Regional Development of the Russian Federation dated June 18, 2007 “On classifying the supply of electrical energy to common areas in an apartment building as part of the payment for utilities, specified in clause 11 of the Rules for the maintenance of common property in an apartment building, is interpreted as the maintenance and repair of electrical networks of an apartment building, lamps . We are talking about performing work to create conditions for the supply of electricity in public areas.

According to Appendix No. 4 “List of works for the maintenance of residential buildings”, the list of works for the maintenance of residential buildings includes the elimination of minor malfunctions of electrical devices (wiping light bulbs, changing burnt out light bulbs in public areas, replacing and repairing plug sockets and switches, minor electrical wiring repairs, etc. .).

And Appendix No. 1 “Frequency of planned and partial inspections of elements and premises of buildings” to Resolution of the State Construction Committee of the Russian Federation No. 170 provides for scheduled and partial inspections of management buildings, as a result of which burnt out lamps (and starters) are replaced at the frequency established by the contract.

In addition, Resolution No. 170 of the State Construction Committee of the Russian Federation provides for the possibility of residents submitting applications to eliminate identified malfunctions of engineering equipment or structures. Applications must be considered on the day they are received, and their elimination must be organized no later than the next day. In cases where troubleshooting takes a long time or there are no spare parts available at the moment, it is necessary to inform the applicant about the decisions made. Similar measures must be taken for applications received by telephone or through the dispatch communication system.

Residents' requests must be recorded somehow

Management companies must keep records in special journals of applications for the prompt elimination of malfunctions and damage to engineering equipment in apartments, building structures and other elements of buildings, and monitor the timing and quality of completion.

In accordance with Appendix No. 2 “Time limits for troubleshooting when performing unscheduled (unforeseen) routine repairs of individual parts of residential buildings and their equipment” to the resolution of the State Construction Committee of the Russian Federation No. 170, elimination of faults in the lighting system of common building premises with the replacement of incandescent lamps, fluorescent lamps, switches and structural elements of lamps is carried out within seven days from the date of receipt of the application for prompt troubleshooting.

The management company has an obligation to maintain common property, which includes lighting of common areas. Thus, the management company is obliged to replace burnt out light bulbs. At the same time, the identification of malfunctions in the lighting of common areas and the subsequent elimination of these malfunctions is carried out both as a result of scheduled inspections carried out by the management company (in accordance with schedules approved by the management company), and on the basis of an application for elimination of the malfunction received from a resident of the residential premises.

Responsibility for violating these rules is provided

Failure to correct malfunctions in the lighting system (including replacing a burnt-out light bulb), identified as a result of routine inspections or based on a resident’s application seven days after receipt of the application, is a violation that may result in the management company being brought to administrative liability.

Article 7.22 of the Code of the Russian Federation on Administrative Offenses provides for liability for violation of the rules for the maintenance and repair of residential buildings and (or) residential premises. Violation by persons responsible for the maintenance of residential buildings and residential premises of the rules for the maintenance and repair of residential buildings and residential premises shall entail the imposition of an administrative fine on officials in the amount of four to five thousand rubles; for legal entities - from 40 to 50 thousand rubles.

Who exercises control?

The body authorized to exercise control over ensuring the rights and legitimate interests of citizens and the state in the provision of housing and utility services to the population is the State Housing Inspectorate (SHI). Specialists from the Civil Housing Inspectorate and those authorized to draw up protocols on administrative offenses, who are employees of the city administration, are authorized to draw up protocols on administrative offenses under Article 7.22 of the Code of Administrative Offenses of the Russian Federation.

Every respectable person must pay taxes, which include utilities. And payment for the technical equipment of an apartment building is included in the column “General building services”. So, if a person decides to pay for household services, then at the same time he pays for the light in the entrance. There are several cases, if the lamps on the site burn out or the lights do not light for other reasons, then the money is still credited.

In order to understand where to go if you have questions about lighting, you need to carefully study the receipt of the Managing Organization. There should be a number you can call if the lights are out. Good companies have their own experts in repairing burnt out lamps. And if a lamp burns out, you need to complain to a specially designated number.

Director (write the name of the managing institution)

Located at the address: ________, st.___________, no.___

I inform you that ____________ (description of the question-request, for example, “on the 5th floor of the 3rd entrance of the house, there is no lighting on the landing. The lamp does not work.”).

I, on time, pay in full for housing and communal services and pay money for the maintenance of housing. Based on Appendix 2 of the Rules and Standards for Housing Use of the Housing State Fund (approved by Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170), the period of time for eliminating problems in the lighting of common household areas (replacement of incandescent lamps, fluorescent lighting, switches, lighting parts devices) should be no more than 7 days after the problem has been identified or a statement from the residents of the house.

Taking into account the above, I ask you to eliminate this breakdown within ___ days. In the event that the work to eliminate the breakdown remains not carried out in due time, I reserve the opportunity to go to higher authorities and regulatory authorities to protect my rights and needs.

"___" _______________ 2014 Ivanov I.I.

If legal authorities refer to non-payment, then it should be remembered that payment for light goes in two ways - for electricity consumption in the apartment and for general house needs. That is, if at least one person paid for the second one, then turning off the lights in the entrance is illegal.

In reality, the replacement of lighting fixtures and light bulbs is paid for by residents on a monthly basis, which obliges the Management Company to promptly replace burnt-out lamps. Also, in situations where light bulbs in the entrance are often unscrewed and burn out, the responsibility lies with the Management Company. It is its employees who must ensure that the light bulbs are securely fastened or covered with special shields.

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Payment tariffs for general house services and directly consumed electricity are prescribed in the Housing Code of the Russian Federation. If you want to find out how to solve your particular problem, please contact the online consultant form on the right.

However, what if the master does not answer or the number is not provided? You need to call the reception office of the management company, they should answer who is carrying out the work to repair the lighting. You can also complain when a light bulb burns out in the form of a letter to the local management organization.

It is better to do this according to a prepared example: To the director (write the name of the manager of the institution) of the owner of apartment No. __, located at the address: ________, st.___________, no.___ I inform you that ____________ (description of the question-request, for example, “On the 5th floor of the 3rd entrance of the house, there is no lighting on the landing.

If you don’t know the telephone number of the repairman or the emergency service, try to at least call the reception desk of the management company, or call the emergency services you know and find out if they are servicing your home.

In different regions, the process of collecting ODN (general household needs) is organized differently. Somewhere they pay directly to Energosbyt for the light in the entrance.

This method does not fully comply with the law. But there are ways to make it look more or less decent, and companies use them.

The fact is that the landing is a public place that is usually served by the management company. This is taken into account when compiling the tariff.

— Who maintains the area adjacent to the house?

Who should monitor the condition of the yard and playground?

— Any residential building has boundaries that are indicated in the plan. The management company is required to clean this entire area. More precisely, the janitor she hired. And if he does it very badly, because his salary is low, then the residents at the general meeting can increase his pay.

And payment for the technical equipment of an apartment building is included in the column “General building services”. So, if a person decides to pay for household services, then at the same time he pays for the light in the entrance.

There should be a number you can call if the lights are out.

Good companies have their own experts in repairing burnt out lamps.

Photo: bytrf.ru When choosing light sources, the possibility of creating systems is taken into account:

without the use of diodes;
the system is turned on only using diodes;
combination of diodes with other elements.

A diode is a special element that has a different conductivity indicator, and this parameter depends on the direction of the current, and it is used in high-rise buildings to reduce the voltage in incandescent lamps, therefore, due to it, the service life of this lighting source is increased, and electricity consumption is also reduced. Although incandescent lamps are the most popular and inexpensive, residents of the building can purchase other sources for their entrance:

Fluorescent lamps. The disadvantages of their use include the fact that they are produced using mercury vapor, so their disposal must be carried out taking into account certain rules.

The result can be quite serious injury. Residents who find themselves in this situation have the right to sue. If it is proven that applications have been repeatedly submitted to restore lighting in the stairwells, which have remained unanswered, the tenant will be able to receive compensation for the damage caused to him.

Repeated failure to fulfill duties may result in revocation of the management company's license. True, in order to achieve this, you should regularly submit requests for work. In addition, one must complain about the inaction of the Criminal Code. After all, a license is revoked only if there is evidence of improper performance of duties on the part of the Russian Railways.

How to achieve your goal and what to do if things don’t work out well? If, after calling the management company or the emergency service, work to eliminate the malfunction has not begun, residents have 3 options for further action. Where can I complain about the management company if it neglects its duties?

Contact the Criminal Code;
File a complaint with the supervisory authorities;
Go to court.

Complaint to government agencies Let us immediately note that contacting supervisory authorities if the lights in the entrance are turned off is only worth it as an additional measure. You should not count on the Housing Inspectorate or Rospotrebnadzor to solve your problem. The prosecutor may be intimidated by the Criminal Code, but all further actions will also be forced to go through the court. Complaint to the Criminal Code In any case, we strongly recommend that if the light in the entrance does not light, you contact the Criminal Code with a request to repair the lighting.

The residential complex tells us that common property must be maintained in a condition that ensures the safety of life and health, accessibility to the use of common premises and the constant readiness of engineering and communication networks (water supply, sewerage, electrical networks, etc.). The absence of light in the entrance for technical reasons contradicts all three criteria.

At the same time, Government Decree No. 491 of 08/13/2006 (this document defines the principles of operation of the management company and the HOA) and its annexes establish that minor repairs of electrical appliances and maintaining the electrical wiring of the house in good condition are the responsibility of the management company. Therefore, the light in the entrance must be on, and it is the responsibility of the management company to monitor this.

Residents' rights
Where to go if there is no light at the entrance
Where to go if the light in the entrance is not on due to non-payment
What to do if the light in the entrance does not light for technical reasons
What to do if appealing to the Criminal Code does not give the necessary results
How to file a complaint with the Criminal Code

Light in every entrance is an important element that ensures the safety of people's movement. That is why it is extremely important that the light bulbs are replaced promptly and quickly, however, we often have to deal with situations when the light in the entrance is not on, and no action is taken on the part of the management company or other persons or companies.

Replacing light bulbs is included in the maintenance fee (look for the tariff in the notice - 958.5 rubles), that is, the Housing Office does not have the right to charge any additional funds for their replacement. The responsibility of the housing and communal services department is to ensure proper lighting of common areas. If there are no lamps in the entrance, the consumer has the right to contact the housing maintenance service with a request to install them.

That is, if according to the project, ordinary incandescent lamps were initially installed in the entrance, then no one will install LED lamps for free. They will replace the burned out ones with exactly the same ones.

But if the project included LED or energy-saving ones, then the housing and communal services department is obliged to replace the lamps with similar ones.

Who exercises control? The body authorized to exercise control over ensuring the rights and legitimate interests of citizens and the state in the provision of housing and utility services to the population is the State Housing Inspectorate (SHI).

Residents' requests must be recorded somehow; management companies must keep records in special journals of applications for the prompt elimination of faults and damage to engineering equipment in apartments, building structures and other elements of buildings, and monitor the timing and quality of completion. Responsibility for violation of these rules is provided. Who exercises control?

Maintain general communications of a residential building: power supply (check the grounding of electrical cables and equipment; measure the insulation resistance of wires and other work); central heating (turn off radiators if they leak; drain and fill heating systems with water; eliminate air pockets in radiators and risers;

insulate pipelines in attics and basements); water supply and sewerage, hot water supply (eliminate leaks; insulate the pipeline, etc.) 5. Emergency maintenance: perform all necessary work in emergency situations and after their elimination (trenching, pumping water from the basement, opening floors, punching holes and furrows over hidden pipelines, etc.).

MDK 2.04.2004 (approved by the State Construction Committee of Russia)

Since this service is included in the repair of housing maintenance, which you pay every month.

To do this, you just need to call and apply.

And the fact that light bulbs burn out very often is a problem in the worn-out socket (Lamp).

Also call and submit a request to replace the lamp. And you won’t have any problems with light bulbs.

This is interesting: Acknowledgment in the GIS Housing and Communal Services - what is it? 2020

at least our Management Company "CET" gives the green light to residents without any problems.

I'm terribly tired, sometimes I have to tighten it several times a week. A light bulb doesn't cost 20 kopecks.

Many residents of apartment buildings are faced with the problem of lack of light in the entrances. Despite the fact that staircases and flights are considered a public place for residents, lighting fees are included in their allowances.

Not all residents of apartment buildings know who should change the light bulbs in the entrance, and where to go if there is no light. Perhaps purchasing light bulbs yourself is included in the list of responsibilities of utility services. You should not rush to fix the problem yourself, especially since this can be dangerous.

Requirements for the maintenance and maintenance of the common home area are collected in Government Decree No. 49 of August 2006.

Paragraph 11 of this resolution states that the maintenance and servicing of home power supply systems and electrical equipment is the responsibility of public utilities.

According to paragraph 3,2,2 of the rules of housing operation and housing stock, the organization responsible for its maintenance is obliged to:

ensure the operability of the heating system and pipeline, which is located in common areas;
maintain and maintain cleanliness on stairwells, comply with sanitary standards for the maintenance of entrances;
maintain a certain temperature, humidity and lighting level on staircases and entrance landings.

If there is no light in the entrance or on the staircases, then there are several reasons contributing to its absence:

The lamp is in poor condition.
The light bulb has burned out.
The wiring is burnt out or there is a short circuit.
The switch is faulty.
Carrying out repair and restoration work by electrical network employees.
Emergency situation at the station.
There is a fault in the switchboard.

ATTENTION! If apartment owners timely and fully reimburse the cost of utilities, they have the right to use them in full.

In accordance with this, the rights of residents, sanitary standards and requirements, as well as fire safety must be observed:

reliability and safety;
safety of common household property;
accessibility to the use of common household goods;
respect for the rights of property owners;
maintaining equipment and communications in working order.

It is now clear that, in accordance with the law, replacing light bulbs is the responsibility of public utilities. Every apartment owner has probably noticed in the fats the column “general household expenses, or bills.” This column includes all expenses associated with the maintenance of common household property.

ATTENTION! There is also a letter from the Ministry of Regional Development dated June 2007 “on the correlation of the provision of electricity to the common areas of apartment buildings to the cost of paying for utilities.”

In accordance with it, the management organization is obliged to complete all work within a specified period, but at the expense of the residents.

Gosstroy Decree No. 170, in particular Appendix 2, states that replacing light bulbs, repairing lampshades and switches, as well as eliminating wiring faults must be corrected within a certain period of time - seven days. Failure to comply with these deadlines may result in administrative liability.

Homeowners in apartment buildings are interested in complying with sanitary standards and maintaining cleanliness.

In the absence of lighting, they do not always think about how to act according to the rules. In some cases, they try on their own to find out the reason for the lack of lighting and eliminate it.

If the problem is just a burnt-out light bulb, the residents of the house simply do not consider it necessary to waste time filing an appeal and waiting for a specialist to bring and install the light bulb. Most property owners agree among themselves to replace light bulbs in common areas one at a time.

However, such actions are considered illegal. Each utility payer must understand that he pays in full for all services provided on a monthly basis. The range of services includes replacing light bulbs and providing home residents with lighting. The responsibilities of the management organization include:

Periodic monitoring and testing of electrical networks and lighting devices. Utility workers periodically check operation, eliminate minor defects, and replace light bulbs and switches.
Monitoring the condition of wiring and distribution panels.

Not all residents know whose specialty it is to replace light bulbs. This is the responsibility of the management organization. If the light does not light up, you must first file an appeal addressed to the person in charge of the organization, or to the dispatcher. After registering the request, the dispatcher must transfer the information to the specialist and ensure that he arrives at the address of the request.

To make a replacement, utility services have seven days from the date of receipt of the request. There are situations when the reason for the lack of lighting is not eliminated in due time. Some residents have to be repeatedly reminded of their problem.

IMPORTANT! The problem with light may not be solved not because utility employees are negligent in their duties. In some cases, special equipment or parts may be required that may not be available.

If the problem is not resolved over a long period, residents have the right to hold the management organization accountable. To do this, you just need to contact higher authorities. The first department you should go to is the Housing Inspectorate. You can also contact Rospotrebnadzor.

Writing an application.
Sending to higher authorities through a personal appeal, or by registered mail.
Wait for the complaint to be reviewed. One calendar month is allotted for this.
Wait for review and decision.
From the moment the decision is made in favor of the applicants, utility services are given one and a half months to correct the situation and solve the problem.

Even if contacting the above authorities did not help solve the problem, you still have to go to court. In this case, it would not be superfluous to fill out an application describing the situation to the prosecutor’s office. Each apartment owner has the right to demand that utility services fulfill their duties in full. Residents must understand that they are paying a monthly fee for these services.

A management organization that recommends residents change light bulbs themselves is acting illegally. For such actions, the law provides for administrative liability in the form of a fine.

Utility services will also bear responsibility if any of the citizens or their property is damaged due to the lack of light.

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At whose expense

ATTENTION! There is also a letter from the Ministry of Regional Development dated June 2007 “on the correlation of the provision of electricity to the common areas of apartment buildings to the cost of paying for utilities.”

In accordance with it, the management organization is obliged to complete all work within a specified period, but at the expense of the residents.

Term

If the management organization does not change light bulbs in a timely manner and does not eliminate the reasons why there is no light, it faces a fine of 3,500-5,500 rubles for employees. The fine for legal entities is significantly higher – from 35,000 to 50,000 rubles. The controlling body that checks compliance with deadlines for troubleshooting is the Housing Inspectorate.

Self-replacement

Homeowners in apartment buildings are interested in complying with sanitary standards and maintaining cleanliness.

In the absence of lighting, they do not always think about how to act according to the rules. In some cases, they try on their own to find out the reason for the lack of lighting and eliminate it.

Periodic monitoring and testing of electrical networks and lighting devices. Utility workers periodically check operation, eliminate minor defects, and replace light bulbs and switches.
Monitoring the condition of wiring and distribution panels.

What to do if they don’t respond

IMPORTANT! The problem with light may not be solved not because utility employees are negligent in their duties. In some cases, special equipment or parts may be required that may not be available.

What to do if appealing to the Criminal Code does not give the necessary results

Very often, residents of houses have to deal with the fact that they cannot get any response from the management company. She simply ignores statements and calls from the owners and tenants of the apartments in the building she serves. What should residents do in this case?

You can contact other organizations with a complaint, namely:

court;
relevant government agencies;
supervisory authorities.

However, you need to contact these institutions only after a complaint has been filed with the management company, and no response has been received and no action has been taken on its part.

Most often, when the lights in the entrance go out, residents turn to the supervisory authorities. However, often this organization cannot give the desired result. Even the Prosecutor's Office can only scare the Criminal Code, but through the court this problem can be resolved in favor of the residents.

Algorithm of actions

Writing an application.
Sending to higher authorities through a personal appeal, or by registered mail.
Wait for the complaint to be reviewed. One calendar month is allotted for this.
Wait for review and decision.
From the moment the decision is made in favor of the applicants, utility services are given one and a half months to correct the situation and solve the problem.

A management organization that recommends residents change light bulbs themselves is acting illegally. For such actions, the law provides for administrative liability in the form of a fine.

Utility services will also bear responsibility if any of the citizens or their property is damaged due to the lack of light.

Where to go if the light in the entrance is not on due to non-payment

Very often, when contacting the management company regarding the lack of light in the entrance, this company explains that no restoration work will be carried out because the residents have not paid the necessary utility bills. The fact is that each person living in an apartment building must pay for the light consumed by him per month, as well as for general house needs, which includes lighting of entrances. The process for collecting these funds may vary from region to region or even from home to home. The fact is that sometimes people pay directly to Energosbyt for the light in their entrances, but this is considered incorrect and illegal. Sometimes the management company collects funds, which are then transferred to the energy company.

In any case, turning off the light due to non-payment is considered illegal. The fact is that usually only some owners or tenants of apartments do not pay funds for general building needs, while the rest regularly pay the necessary money. That is why, even if only one resident in the house pays for services, turning off the light for non-payment will be an illegal action on the part of the management company or other authorized organization.

It should be noted that each person has his own idea of whether it is necessary to pay for general house services or not, and at the same time, responsible payers should not suffer from the irresponsibility of other people. If a person regularly pays money for general house services, then he must constantly use them for their intended purpose.